Virtual Arbitration Portal & Hearing Facilities
IAC Online provides a secure virtual portal and unique navigation dashboard. Our virtual hearing room streamlines the proceedings with the focus on the Tribunal, lead advocates and witnesses. It also allows for all involved to attend (support lawyers, clients etc) without congesting the screen.
IAC Online provides easily accessible, physically separated private breakout rooms for each party and tribunal to use throughout in the same way you would have for a physical hearing.
The International Arbitration Centre at 190 Fleet Street was built with the focus on clients and its core users; the same design brief has been applied to our virtual platform to make the process as smooth and efficient as possible.
Your virtual hearing will be supported by our experienced administration and technical support team. This allows all involved to focus on the case without having to consider the technical logistics.
What sets us apart
- Online arbitration room – A decluttered screen focused on tribunal, advocates and witnesses
- All involved, clients, support lawyers etc can attend and sit at the back of the hearing room
- Hearing room dashboard, allowing all to navigate between the hearing room and physically separated private breakout rooms
- Two layer added security
- Full administrative support
- IAC technician in the virtual arbitration room at all times
- User friendly, impartial and in control
IAC Online supports hearings from 10 attendees through to 100.
For terms & conditions, or a no obligation quote, please contact Rachel.Bidmead@int-arb.com
For Semi-Virtual or in person hearings please click here
Transcription, e-bundles, evidence projection
IAC Online has collaborated with experienced leading transcription and electronic document management companies. For further information, please click the following links:
Practical Tips for running your virtual hearing
In advance of your virtual hearing, the following items are essential:
- Wi-Fi connection: 8 Mbps download / 1.5 Mbps upload is the minimum requirements for effective video calls. Check your broadband speed.
- Screened device with camera, sound and microphone capabilities
- Recommended minimum screen size 13” and 1920×1080 screen resolution
- Pre system walk through and training.
To get the most out of your virtual hearing experience the following items are desired:
- Work with e-bundles.
- We have an IAC technician in the room to assist tribunal. Making your own firms IT professional know you will be attending a virtual hearing online and having their contact details is helpful in case you encounter hardware issues.
- For less technically advanced clients, witnesses, or even lawyers, have the ability with your IT to screen share and fix issues (team viewer for example) – often a tweak in someone’s laptop volume can make it a lot clearer for all.
- iPad/tablet – to provide real-time transcription, or run the video call. This works well alongside a laptop/desktop (iPads limit you to 9 visual attendees – this is often sufficient given the layout of IAC Online).
- Dual monitors or ultra-wide screen – one to show the hearing and the one to show e-bundles, personal email, etc.
- Dual monitors can easily be achieved with a lead connecting to a TV (our IT team can provide guidance).
- Agree to use breakout rooms in advance.
- Agree how you will communicate during the hearing with the rest of your team – email, WhatsApp, etc.
Prepare in advance not only for the case in hand but the virtual aspect of your hearing. Minor disruptions are inevitable and the less disruption participants can cause will assist in making your hearing run as smoothly and efficiently as possible.
- Treat the hearing room with the respect you would a in person hearing.
- Dress as you would for an in-person hearing.
- Turn mobiles on silent but have them visible as they will likely be required.
- When you are not speaking, mute your mic.
- Remain patient – everyone involved behind the scenes understands the importance of the hearing and will be working to make the experience as seamless as possible.
- Consider time zones.
- Do not make comments after the hearing and ensure you have left the hearing before calling colleagues.
- Check what others can see – Make sure camera angle doesn’t show notes. Your background is clear of other files or items you do not want to share with others. A number of platforms allow you to blur backgrounds and even pick your own (company logo could work well).
- Lighting can also affect how you appear to others – although it is healthy, natural light isn’t always ideal and isn’t consistent. A room well-lit with synthetic light provides a consistent view.
- Adjust your camera so your face fills 75% of the screen – this is good practice for all.
- Minimise devices on your home broadband line where possible to improve bandwidth.
- Upgrade connections where possible or needed.
- Connect your device to your router via Ethernet cable where possible.
- Turn off all background applications.
- Turn off non-essential WiFi devices such as Tablets, Alexa’s & Google Hubs, satellite TV boxes that record programmes & switch mobile phones to 3G / 4G.
- Close all desktop windows you do not need to access during your hearing.
- If using one screen, split the monitor screen in two in Windows 7 or 8 or 10, press the left mouse button and at the top of the screen “grab” the window. Keep the mouse button pressed and drag the window all the way over to the RIGHT of your screen. Now you should be able to see the other open applications to the left and you need to click the application you would to appear. Your screen will now be split in two.
- Make sure your machine is up to date. Laptops have a tendency to kick you out of your VPN if you don’t follow your IT department’s updates – getting you back in the virtual hearing room could only take 5 minutes, but will feel like 5 hours as you wait.
- Conduct pre-hearing tests with your colleagues – familiarise yourself with how the platform works.
- Make sure you are plugged and powered – flat batteries are annoying at the best of times.
- Stick to lines of communication everyone is used to. Whilst you might know how the chat feature works, your clients or colleagues might not and this could be a disaster.
- Clean your camera with a glasses cloth – it can make a big difference.
- Have papers nearby and in a sensible order.
- Have your camera aligned with the direction your eyes will be when observing the hearing or document evidence.
- Shut your office door so you are not distracted by external elements – pets and children, etc.
- Put a note on your front door so you are not disturbed by deliveries – or make people aware you might have to step away briefly.
- Prepare as you would for an in-person hearing – eat well, and use the bathroom during breaks.
- Remember, you are in constant view – your camera isn’t a mirror for you to preen yourself.
For an online demo, please contact:
Owen Lawrence, CEO, International Arbitration Centre
Tel: +44 (0) 203 928 7272
DDI: +44 (0) 203 928 7288
Mob: +44 (0) 793 034 2588